BACKGROUND

Intaglio Creative Limited understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.intagliocreative.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it.

DEFINITIONS AND INTERPRETATION
In this Policy the following terms shall have the following meanings:

“Account” – means an account required to access and/or use certain areas and features of Our Site;

“Cookie” – means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Our Cookie Policy

“Cookie Law” – means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

1. INFORMATION ABOUT US
   Our Site www.intagliocreative.co.uk is owned and operated by Intaglio Creative, a limited company registered in England under company number 08827851.
   Registered address: Castle House, South Street, Ashby-De-La-Zouch, Leicestershire, England, LE65 1BR.

2. WHAT DOES THIS POLICY COVER?
   This Privacy Policy applies to your use of:
   Our main website, www.intagliocreative.co.uk, and
   Any project websites operated by Intaglio Creative Ltd (for example, those used to sell supporter stones, replica stones, and certificates).
   These sites may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites, and we advise you to check the privacy policies of any such websites before providing any data to them.

3. WHAT IS PERSONAL DATA?
   Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
   Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

4. WHAT PERSONAL DATA WE COLLECT
   We may collect and process the following personal data:
   • Your name
   • Delivery address
   • Email address
   • Inscription message supplied by you
   • Other contact details you provide via email or order form

5. HOW AND WHY WE USE YOUR PERSONAL DATA
   Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we may use your personal data and our lawful bases for doing so:

   What We Do	What Data We Use	Our Lawful Basis
   Registering you on our Site	a) Identity b) Contact	a) Performance of a contract with you
   Fulfilling and communicating about your order (for example, to produce the stone/replica and certificate, to arrange delivery, and to respond to related enquiries)	a) Identity b) Contact c) Transaction	a) Performance of a contract with you
   Manage our relationship with you: a) Notifying you about changes to our terms or privacy policy b) Sending you newsletters and keeping you informed of new products and offers c) Sending you emails in relation to your use of our services or products, reminders of special events and alerts relating to orders d) Sending you communications we are required to provide you by law	a) Identity b) Contact c) Profile d) Marketing and Communications	a) Performance of a contract with you b) Necessary to comply with a legal obligation c) Necessary for our legitimate interests
   Administering our Site	a) Identity b) Contact c) Technical	a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) b) Necessary to comply with a legal obligation
   Supplying our products and services to you	a) Identity b) Contact c) Transaction d) Marketing and Communications	a) Performance of a contract with you
   Complying with legal obligations (for example, billing and accounting requirements)	a) Identity b) Contact c) Transaction	a) Necessary to comply with a legal obligation

   With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email and/or telephone with information, news, and offers about our services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt out.

   We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us.

   If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.

   In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.

6. SHARING YOUR PERSONAL DATA
   We will share your delivery address and other necessary order data with our fulfilment partner(s) in order to dispatch the stone and certificate to you. We do not sell your personal data to third parties. We may also share data if required by law or to protect our rights.For certain projects, we may also share information (such as purchase and inscription details) with the relevant club or campaign partner. This enables them to administer and promote the project, maintain accurate records, and display or manage inscriptions associated with their venue or initiative.

7. HOW LONG WE KEEP YOUR PERSONAL DATA
   We will retain your personal data for as long as necessary to fulfil the purposes set outabove (including any warranty/service period) and for a further period as required by law (for example for accounting or tax purposes). After that period your personal data will be securely deleted or anonymised.

8. HOW AND WHERE DO YOU STORE OR TRANSFER MY PERSONAL DATA?We will only store your personal data in the UK. This means that it will be fully protected under the Data Protection Legislation.

9. WHAT ARE MY RIGHTS?
   Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:• The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 13.
   • The right to access the personal data we hold about you. Part 13 will tell you how to do this.
   • The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 13 to find out more.
   • The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in Part 13 to find out more.
   • The right to restrict (i.e. prevent) the processing of your personal data.
   • The right to object to us using your personal data for a particular purpose or purposes.
   • The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
   • The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
   • Rights relating to automated decision-making and profiling.
   • For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 13. It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data. Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau. If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, so please contact us first, using the details in Part 13.

10. HOW CAN I CONTROL MY PERSONAL DATA?
    In addition to your rights under the Data Protection Legislation, set out in Part 5, when you submit personal data via Our Site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and at the point of providing your details. You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you from receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receive.

11. CAN I WITHHOLD INFORMATION?
    You may access Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data. You may restrict our use of Cookies. For more information, see our Cookie Policy.

12. HOW CAN I ACCESS MY PERSONAL DATA?
    If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”. All subject access requests should be made in writing and sent to the email addresses shown in Part 13.We will respond to your subject access request one month after receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

13. HOW DO I CONTACT YOU?
    To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details Email address: [email protected]

14. CHANGES TO THIS PRIVACY POLICY
    We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection. Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.